Introduction
VowNest is committed to protecting the privacy of your personal data. This Privacy Policy explains our data practices, what information we collect when you use our platform, and how that information is utilized to give you a personalized, safe, and robust experience when organizing your events or providing services.
1. Information We Collect
We may collect personal and non-personal information when you register, book a service, or interact with our platform:
- Personal Identifier Info: Name, email address, phone number, and physical address provided during account creation or booking processing.
- Platform Activity: Search queries, favorites, booking history, reviews, and messages sent between Customers and Providers.
- Financial Information: If you perform a transaction, our trusted third-party payment processors handle and store your payment methodology; we only retain metadata (e.g., last 4 digits, receipt info).
- Provider Data: For artisans, we collect business names, portfolio media, verification documents, and identification details related to identity verification requirements.
2. How We Use Your Information
Your information helps us operate effectively and provide the best experiences. We use the collected data to:
- Facilitate interactions and bookings between Customers and Providers.
- Personalize platform experiences, recommendations, and localized searches.
- Communicate with you regarding account updates, security alerts, and customer support responses.
- Ensure provider authenticity through verification processes, fostering trust inside the ecosystem.
- Improve platform performance through analytics and monitoring.
3. Sharing Your Information
We do not sell your personal data. We share information only under the following circumstances:
- Between Users: Customer booking details are shared with the Provider to facilitate the service. Provider details are public to facilitate marketplace discovery.
- Service Providers: We employ third parties to facilitate our application (e.g., hosting, payment processing, sending emails) who are obligated not to disclose or use the information for any other purpose.
- Legal Requirements: If required by law, subpoena, or other legal processes, we may disclose your information to law enforcement or governmental agencies.
4. Data Security and Rights
We implement standard security measures designed to protect your personal information from unauthorized access and disclosure. However, no internet transmission is 100% secure. You govern what information you provide us at your own risk.
Your Rights: You have the right to access, modify, or delete your personal data. To initiate account deletion or a data disclosure request, please contact our support team. Upon your request, we will remove your personal info except where retention is required for legal and tax compliance.